Serviceware offers strategies and software solutions that help companies compete digitally with best-in-class enterprise service management - by improving service quality and efficiently managing service costs.
Products and services
At Serviceware we recognise the challenges facing finance professionals, who are looking to cut costs, whilst driving future growth. We also understand that maintaining and exceeding service expectations is a core component of most companies’ survival.
We are passionate about enabling our customers to improve their service quality, whilst more efficiently managing their costs. With offices across Europe we are helping more than 800 customers worldwide, across a variety of sectors, including banking, retail, manufacturing and chemicals to achieve their goals.
The Serviceware platform includes the following software solutions, which can be integrated or used independently.
- Serviceware Performance.
- Serviceware Financial.
- Serviceware Resources.
- Serviceware Knowledge.
- Serviceware Processes.
Our experienced and skilled team is available throughout the transition process from delivering strategic consulting on service strategy, through to successful implementation.
Supporting ICAEW events
Virtually Live 2021 - 15-17 June
Serviceware returned to support Virtually Live for the second year, providing a live session which is now available on demand.
Driving the performance of digital initiatives, during tough economic times
The recent crisis has disrupted the global economy and is providing unprecedented levels of uncertainty. The challenge for most CFOs was initially to get the company moving again and now turns to cost saving whilst simultaneously looking for new growth. Opportunities to digitise routes to market and customer service are for many the obvious route, but come at a cost. But how is it possible to identify cost savings and reinvest, when you are working with an abundance of misinformation that is out of date in seconds? In addition how do you plan and manage performance with multiple error prone spreadsheets?
Watch the interactive discussion on:
- The current pressure on businesses to cut costs, whilst ensuring their future.
- The challenges of making strategic decisions, based on mis-information.
- Why Digital Transformation makes technology investments the best starting point.
- The benefits of an automated real-time lens across the business for Financial, Planning and Performance Management.
You will leave the session:
- Considering how a Service oriented view of your business could enable you to quickly save 40%.
- Understanding how to effectively measure and manage the costs of your IT and Shared Service Investments.
- With a full understanding of the tools available to enable full transparency over your IT and shared service costs, effectively plan new investments or cost optimisation initiatives and measure performance.
Speaker: Jolyon Hart, Strategic Advisor
Jolyon has strong commercial awareness and business acumen gained in large fast moving service orientated organisations highly focused on performance, quality and results. A specialist shared services practitioner, he has with a proven track record in delivering improved performance, quality and service in underperforming centres.
Previous events
At ICAEW's Financial Controllers' Update 2020
Serviceware supported ICAEW's Financial Controllers' update on 2 December.
At ICAEW Virtually Live 2020
The global COVID-19 crisis has intensified the pressure on finance teams to cut costs, while continuing to increase the pace of digital transformation. Harald Matzke (co-founder of cubus – a Serviceware company) discussed the challenges facing every finance professional right now and the role of real-time, fact-based decision making.